Frequently Asked Questions

Can't find what you're looking for? Email us at support@leaflyle.com and we'll be happy to help.

📦 Orders & Shipping

How long does shipping take?

Standard shipping typically takes 7–14 business days for international orders. Domestic orders may arrive sooner depending on your location. You'll receive a tracking number once your order has shipped.

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your location.

How can I track my order?

Once your order is dispatched, you'll receive a confirmation email with a tracking link. You can use this to monitor your delivery in real time.

Can I change or cancel my order after placing it?

We process orders quickly, but if you need to make a change, please contact us at support@leaflyle.com as soon as possible. We'll do our best to accommodate your request before the order ships.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused items in their original packaging. Please contact us to initiate a return.

My item arrived damaged. What should I do?

We're sorry to hear that! Please email us at support@leaflyle.com with your order number and a photo of the damaged item. We'll arrange a replacement or full refund promptly.

How long does a refund take?

Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method.

🐾 Products

Are your products safe for pets?

Absolutely. All Leaflyle products are selected with pet safety as a top priority. We use non-toxic materials and ensure our toys and accessories meet safety standards.

How do I choose the right size for my pet?

Each product page includes a sizing guide. We recommend measuring your pet's chest girth, neck, and back length before purchasing apparel or beds. If you're unsure, feel free to contact us for personalized advice.

Do you restock sold-out items?

We do our best to restock popular items. You can sign up for restock notifications on the product page, or email us to be added to the waitlist.

💳 Payment

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other payment methods available at checkout. All transactions are secured with SSL encryption.