Shipping Policy
Shipping Policy
Last updated: March 2026
At Leaflyle, we work hard to get your pet's favourite products to you as quickly and safely as possible. Please read our shipping policy below for full details.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation with tracking information once your order has been dispatched.
Shipping Methods & Estimated Delivery Times
| Destination | Estimated Delivery | Shipping Cost |
|---|---|---|
| Hong Kong | 3–5 business days | Calculated at checkout |
| Asia Pacific | 5–9 business days | Calculated at checkout |
| United States & Canada | 10–14 business days | Calculated at checkout |
| Europe | 10–16 business days | Calculated at checkout |
| Rest of World | 14–21 business days | Calculated at checkout |
Free Shipping
We offer free standard shipping on orders over a qualifying threshold. The applicable threshold and eligibility will be displayed at checkout.
Order Tracking
Once your order is shipped, you'll receive a tracking number via email. Please allow up to 48 hours for tracking information to update after dispatch.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, and fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. We recommend checking with your local customs office for more information.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery window, please contact us at support@leaflyle.com with your order number. We'll investigate and work to resolve the issue as quickly as possible.
For any shipping-related questions, please don't hesitate to reach out to our team at support@leaflyle.com.